Privacy Policy

Last updated: May 2026

1. About this policy

Town & Country Solar ("we", "us", "our") is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and the choices you have.

2. What we collect

When you request a quote, complete a form, or contact us, we may collect:

• Your name, email address, and phone number
• Your property address and details relevant to your solar enquiry (roof type, energy use, etc.)
• Information you choose to share when speaking with our team
• Technical information such as your IP address, browser type, device, and pages viewed (via cookies and analytics)

3. How we use your information

We use your information to:

• Prepare and provide quotes, designs, and proposals for solar systems
• Communicate with you about your enquiry, installation, or service
• Improve our website, services, and customer experience
• Comply with our legal and regulatory obligations

We do not sell your personal information to third parties.

4. The OpenSolar quote tool

Our website uses an embedded quote tool provided by OpenSolar. When you use this tool, the information you enter is collected and processed by OpenSolar on our behalf to model your roof, solar potential, and indicative pricing. OpenSolar's own privacy practices apply to data they process: see opensolar.com/privacy-policy.

5. Cookies and analytics

We use cookies and similar technologies (including Google Analytics 4 and Google Ads conversion tracking) to understand how visitors use our website. This helps us improve the site and measure the effectiveness of our advertising.

Where you arrive at our site by clicking a Google ad, we store the Google click identifier ("GCLID") in your browser for up to 90 days. This lets us measure which advertising leads to genuine enquiries and installations, so we can spend our advertising budget responsibly. It is used only for advertising measurement and is never sold or used to identify you personally.

You can disable cookies in your browser settings at any time. Disabling cookies will not stop you from using the site, but some features may not work as intended.

6. Who we share information with

We may share your information with:

• Service providers that help us operate our business (e.g. our website host, OpenSolar, email and CRM systems)
• Manufacturers and finance partners, only where necessary to fulfil your order
• Government or regulatory bodies where required by law

7. How we store and protect your information

We take reasonable steps to keep your information secure: including encrypted website connections (HTTPS), restricted internal access, and reputable Australian-based hosting and software providers.

8. Your rights

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct or update information that is inaccurate
• Withdraw your consent to marketing communications at any time
• Make a complaint about how we have handled your information

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

9. Contact us

If you have any questions about this policy or how we handle your information:

Town & Country Solar
7 Prescott Crescent, Gawler Belt SA 5118
Phone: 08 8527 2691

10. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page indicates when the policy was last reviewed.